Your organisation is unique and has its own wishes and requirements when it comes to telephony. With its extensive and highly flexible telephony solution, Fonzer offers what you are looking for today: an online telephone exchange (hosted PBX), including the telephone numbers and the call lines for your communications. Many additional features, such as a call queue, selection menu (IVR) or call recording, are available. Our ICT partners also provide the necessary hardware.

Fonzer brings you the right hosted VoIP solution for your organisation.

• Easy to use. Fonzer offers unsurpassed ease of use in creating and adjusting your dial plans in the telephone exchange. Thanks to drag & drop, non-techies can easily do this themselves!
• Choose your own tailor-made solution.
• Use the latest and most innovative hosted telephone exchange, also in terms of security.
• Always new updates, free of charge.
• Flexible and even scalable on a monthly basis, which is very convenient in case of expansions or changes (pay-as-you-use model).
• One telephone exchange for all your branches.
• Home workers can also be reached on their professional number.
• Your organisation becomes more accessible to your customers.
• With our Qaller app, you can manage your PBX via your smartphone or tablet.
• You can keep your existing telephone number(s).
• New numbers or number blocks from all regions are also possible, and with international numbers you can now be easily reached by your foreign customers.
• Works with all suitable desktop and wireless SIP devices and even mobile apps.
• Optimum call quality.
• Your Fonzer ICT partner takes care of the installation and service.
  

2. Which phones can you use?

For VoIP telephony you need suitable phones, the so-called SIP phones. SIP phones work the same as your traditional phones, only you connect them to your internet connection. Your Fonzer ICT partner supplies all the necessary VoIP equipment such as telephones, routers, accessories and more.

• You can easily connect fixed SIP phones to your workplace(s), thanks to the PC internet connection you don't even need extra cables. Your SIP phone is simply connected to your network and then you can connect your PC to the phone.

• Wireless SIP phones (IP-DECT): Do you need more freedom of movement? Then choose a cordless telephone. A combination of a fixed and a cordless telephone is also possible. One or more base stations are placed in your office and on your desk there is only the charger for the handset. Only the base station needs internet access, so you can use a cordless phone perfectly well if you do not have an internet connection at all your workstations.

3. Qaller and Qaller Plus: your mobile app to control your PBX or even to use as a softphone  

Are you not able to log on to the Fonzer telephone exchange and do you want to change something in your call route? Do this quickly and easily via smartphone or tablet with Qaller. Fonzer already offers unsurpassed ease of use, with Qaller it will be even easier to change your telephone accessibility.

Manage call forwarding to your own mobile number, another (external) number, to one of your voicemail boxes or manage flow control. Qaller is also secure: you decide which employees get access to the app. Whenever, wherever. Quickly and easily. This offers freedom and independence. And that is what you are looking for.

The application is completely free to download for Android and iPhone.

If you also want to use this app to make and receive calls while keeping your company identity, choose Qaller Plus. You can choose which devices you want to ring. With this extra feature you can switch the Qaller Plus function on or off with one click or combine it with a fixed line (device) and/or Web Calls.

You will pay a one-time activation fee and a monthly fee per user.

4. Web Calls

Browser-based calling is the new feature in Cloud Telephony. It allows you to make and receive calls without a fixed telephone. The only thing you need is a browser and possibly a headset.

Via the user panel you can choose which devices you want to ring.
With this extra feature you can switch the browser function on or off with one click or combine it with a fixed line and/or Qaller Plus.

In addition, you can use the widgets in the dashboard to directly click the phone numbers to initiate a call.

A synchronisation with an external phone list or contacts from your CRM/ERP platform? Of course!

This feature requires a one-time activation fee and a monthly fee per user. 

5. Call2Teams

With a simple add-on for Office 365, connect any PBX phone system to Microsoft Teams in minutes so you can make and receive both internal and external calls on any device with the Microsoft Teams app.

Next to a Microsoft Teams licence (+ Phone license) this feature requires a monthly fee per user. 

6. Tringer

Tringer - Click2Dial/Phonebook allows you to click on any phone link on your computer. With our Click2Dial feature, you simply click on the phone number and the phone starts ringing. Fonzie manages your company phonebook and integrates seamlessly with Office 365 and Google. You can even add your personal contacts and addresses in your private Fonzie space. A sync with an external phonebook or import from an external phone list...? No problem at all!

Tringer -  Softphone
Moreover, Tringer can be an all-round softphone with additional features!

7.  Telephone centre functionalities

Fonzer's online telephone exchange (hosted PBX) already offers many professional telephony functionalities. Is that not enough for you? Then expand it with additional features.

Standard features:

• English operation: the operation pages of the Fonzer control unit are available in English. This is clear and pleasant to work with, but no need to worry, there is a wide choice of other languages available.
• Call forwarding: have calls forwarded to e.g. your mobile number. You can use several call forwarders in a row and even redirect calls to your personal number in case of internal numbers.
• Voicemail: offers your caller the option of leaving a message.
• Voicemail to email: recorded voicemails are sent to one or more email addresses.
• Announcement (sound): Speak announcement texts yourself and set them up as greetings, as announcements before a transfer or as final announcements.
• Automatic day/night mode: easily set day/night time schedules yourself. Optimise your accessibility at different times: in/out of office hours, holidays, meetings, etc...
• Holiday filter: in no time at all you have set up your holiday forwarding for the whole year! Very easy and well-organised.
• Hunt groups: allow multiple devices and external (mobile) numbers to ring at the same time. You can also have devices ring one at a time, or one extra at a time.
• Short numbers: create short numbers for your business contacts and other contacts. You will then not have to remember or dial their long company or mobile numbers.
• Flow Control: A flow control is an action (e.g. transfer to mobile/voicemail/a separate routing for contingencies/Team meeting) that you can switch on and off with a code or a press of a button. Ideal for ad-hoc changes even when you are mobile.
• Prefix (route labels): see which number is calling you (e.g. business or mobile) or via which choice or route the caller reaches you so that you can answer the call appropriately. You will see the prefix on your phone's screen before the caller's number. You can set the prefix yourself.
• Qaller Smartphone App: control your switchboard from your smartphone: forwarding to mobile, voicemail or an external number, and switch flow controls on or off for full control! 
• Call- and GroupPickup: Pull a call that is ringing on another phone to your phone. You can also create user groups so that you only pick up calls within that group. (Group Pickup)
• HotDesking: flexible workplaces? Log on to a workstation's phone and it behaves completely like your phone (short number, identity, etc.).
• Busy Lamp Field (BLF): see the lights on your phone whether your colleagues are available or busy. You can also take a call that is ringing on their extension.
• Auto Provisioning: Let the telephone switchboard set up your telephone automatically! Available for various brands and types.
• Security: security is a top priority. For example, we use automatic limits on an hourly, daily, weekly and monthly basis, destination limits and the possibility to set the IP address from which your phones can be used. A safe feeling.
• Your own music on hold: Are you putting someone on hold? He or she will hear music from your on hold music library. Including music rights (UNISONO - Sabam/Simim).

Do you need more functionality? Then expand your telephone exchange with our features.
That way, you'll have exactly the additional functionality you need. 

Additional features:

• Faxbox: With a faxbox, you can receive and send faxes. For this, you no longer need a physical fax machine, everything goes via Internet.
  Do you still use a fax machine or is your fax number still on your e-mail signature and letter paper? Then you can keep the fax number and incoming faxes will be sent
  to your e-mail address. Incoming faxes will arrive as PDFs at one or more email addresses. If you want to send a fax, you can upload the file to be faxed as a PDF document on the telephone exchange. The message then arrives at your contact as a fax. This way, you can receive and send faxes without a fax machine. Faxing is no longer one of the primary necessities of life in companies, but in many industries faxes are still used on a daily basis, for example, in the legal profession, the notary's office, the care sector, etc. Your facilities are fully up-to-date to meet these needs.
• Selection menu (IVR): guide callers directly to the right employee or department with a smart phone menu. Callers immediately get the right department on the line and appreciate this. The phone time is shorter and there are fewer transfers: this increases efficiency. Professional, pleasant for your customer, efficient with fewer transfers and shorter calls. Your PBX adds value...
  Calls can go straight to a menu, or only ring a few times if there is no answer. The trick is to design it cleverly and well: the number of options and the follow-up behind them ensure a fast response and optimal accessibility.
• Queue: a queue allows you to answer and respond to all callers.
  Sometimes the telephone can be very busy. Do you want to give every caller the attention they deserve? Then a call queue is the solution: fair and professional! The caller is greeted and waits pleasantly, with music, until it is his or her turn. With Fonzer, a call queue is just a few clicks away. Fonzer offers a lot of control over how incoming calls are processed. You can also set
  a maximum waiting time to prevent endless waiting! Your callers know where they stand and your staff can help your customers properly, that's a win-win.
• Call Recording: with call recording you can record your telephone conversations and listen to them again. The call recording function can be switched on and off for each user. You can choose whether all calls are recorded or whether you switch the recording on and off during a call. Recorded calls can be listened to and downloaded from the telephone exchange. Call recording offers solutions for specific sectors and is an excellent tool for training and education. After all, many conversations are worth listening to again, for reasons of importance or diversity of content. Whether for training, further elaboration, guidance or the fulfilment of agreed verbal undertakings: it is often ideal if you have this option...
  Fonzer offers conversation recording at the push of a button: switch recording on, determine the number of retention days (7, 30, 90 and 180), and you're done. The call recording subscription is calculated based on the set retention period.

8. Frequently asked questions about VoIP

• What do I need for VOIP?

For VoIP telephony you need a number of things to be able to call. Firstly, of course, a telephone number where you can be reached. In addition, the internet connection and the associated (network) equipment are of great importance. You need a stable internet connection with sufficient bandwidth. You need approximately 100Kbit/second per call. In practice, this means that you can make about 8 calls at 1Mb upload speed. 

• How does VOIP work?

In short, VoIP is calling over the Internet. Previously, you needed ISDN or analogue lines to call over this, but with VoIP these become superfluous. From now on, you connect a telephone to your internet connection. These phones log on to the online telephone exchange on the Internet. 

• Is VOIP reliable?

Fonzer is extremely reliable. In the unlikely event that your internet connection fails, the telephone exchange will automatically switch to your mobile number if you wish. If you are very dependent on your internet connection, you can consider taking a backup connection. With a special router you can combine both connections and if one connection fails, the other will automatically take over the traffic.

• Is VOIP an alternative for my ISDN lines?

Do you have one or more ISDN connections and a telephone exchange? Then Fonzer is certainly a good alternative. Fonzer offers you a full alternative to ISDN. Moreover, Fonzer is very flexible (think of working from home or moving) and often much cheaper. Port your current telephone numbers or request new ones. Each number has an unlimited number of lines. An advanced online telephone exchange (hosted PBX) provides you with all the desired functionalities. 

• Does VOIP offer sufficient functionality?

With Fonzer, you really don't have to compromise on functionality. Via an advanced online telephone exchange (hosted PBX), you have access to numerous professional features for which you used to need your own (expensive) telephone exchange. You and your ICT partner receive personal log-in details for the telephone exchange on which you can log in via the Internet.  

9. Questions about changing supplier

• What is number porting?

Number porting is the transfer of your current telephone numbers to another provider. We arrange this for you. Make sure you include all relevant numbers and ranges, these can also be lines for a lift, doorbell etc. applications. Never cancel your subscription yourself in advance, there is a chance that your numbers will expire. Also make sure you keep your internet subscription with your current provider.

• Can I keep my phone numbers?

Yes, of course you can keep your current telephone numbers. After moving (porting) your numbers you of course have to cancel your current contract, don't forget this. So you can keep the dial-in numbers of your ISDN subscription, you can choose which ones. Number ranges can only be transferred in their entirety.

• Can I also request new telephone numbers?

Yes, you can apply for several new phone numbers at Fonzer. Most phone numbers are usually available within 24 hours and can be used to make calls immediately.

•  Do I keep the other numbers if I do not port them?

No, the numbers you do not port are irrevocably lost. You should therefore decide in advance which numbers you want to keep.

• Will I remain reachable during the transfer?

You can still be reached during the period of the porting request. Before we port the numbers, your ICT partner will first make sure that your new equipment is working at your location. Once this has been tested, the transfer will be initiated and you will be assured of a quick transfer from your previous operator to Fonzer. At the time of the porting itself, your company or organisation will be unreachable for incoming calls for between 30 and 120 minutes, depending on the number of numbers to be ported.

• Will the alarm, payment terminal and franking machine continue to work over VOIP?

If your alarm, payment terminal and franking machine run over ISDN lines, they will not work. Nowadays, you can easily convert a payment terminal and franking machine to an IP model. Your alarm system can do this too, but you will need an extra IP module for this. Your alarm installation can of course continue to run over an analogue line. Please contact your supplier beforehand.

• Can I also call alarm and 0900 numbers with VOIP?

Yes, you can call all information and service numbers.

• Which Internet connection is most suitable for VOIP?

Practically any recent broadband Internet connection is suitable. Your modem, router and/or firewall are the most important factors in the operation of VoIP. Not all devices allow VoIP traffic to pass through properly.  If your equipment is not VoIP-capable or has not been set up correctly for VoIP traffic, you may experience problems such as poor sound quality, non-working overview keys (BLFs), or even dropped calls. Fonzer therefore advises to have this checked by your ICT partner prior to installation, depending on the possibilities at your address.