Call Limits

One of the security mechanisms we highly recommend to protect against fraud is blocking or limiting calls. You can set monthly, weekly, daily and hourly limits at the very bottom of the Organisation page when creating a new PBX/panel. 

When 80% and 95% of the hourly, daily, weekly and monthly limits are reached, the technical contact (entered at the top), the reseller/partner and Fonzer will receive an email. On receiving such a mail, we immediately check whether it could be a possible case of fraud. 

On 80% without input from the customer or partner, we take no action and also advise you not to take any action for the time being.

On regularly reaching 95%, we recommend that you adjust the limit if there is no possible fraud, please inform your IT partner and Fonzer about this.

On reaching 100% of these set limits, it will no longer be possible to make calls and only Fonzer can reactivate the exchange.

The limits can be calculated based on the estimated monthly call cost and/or Hard Limit, which can be found at the bottom of the quote. 

Below in the example, the Hard Limit is: 100 and decreases incrementally per level.

If you have further questions about these limits, contact support@fonzer.com or 02/580.50.00.

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