Contents

1. Personal voicemail

 1.1 Voice mailbox configuration

 1.2 Adding the voice mailbox to the personal dial plan

 1.3 Listening to and managing personal voice messages

2. Company voicemail

 2.1 Creating a corporate mailbox and associating users

 2.2 Adding the company's voicemail to a dial plan

 2.3 Listening to and managing company voicemails

1. Personal voicemail

A personal voice mailbox is useful when a user has a direct dial number.

1.1 Voice mailbox configuration

1. Log in to the Company Panel as [Admin] and go to the [USERS] overview for the desired user for whom you want to set up a personal voice mailbox.
2. At the end of this user, click on the [Edit User] wheel.
   
   
   
   
3. In the window that opens next, you can determine whether a user will be assigned a personal mailbox or not. If [Yes]:
   You can choose to receive an email notification of your incoming voice messages. The user's email address applies here.
   You can determine how long the messages should be saved. You have the following choice: 7d/30d/90d/180d.
   You can listen to or select a welcome message from the message library or use the wheel to download a new message. Here you can also read or download notification texts/sounds or delete them.
   
   

1.2 Adding the voice mailbox to the personal dial plan

Via the personal dial plan in the user panel, you drag the component from the left menu to the desired location in the call route.
 

If you want to refer to your personal voice mailbox in the dial plan of a dial-in number, you need to add the Transfer component to that dial plan. This component allows you to indicate that you want to continue using the personal dial plan. This is not possible via a Hunt group. 

1.3 Listening to and managing personal voice messages

To listen to your personal voice messages or to speak your welcome message on the user's phone, dial *96.

If messages have already been recorded, you will hear the following menu (the first time you will only get the option "Key 7"):
Key 1           to listen to the next message.

Key 2           to listen to the previous message.

Key 3           to mark the message as unread.

Key 4           to delete the message.

Key 5           to listen to the message again.

Key 6           to call back.

Key 7           to set your welcome message.

Key *           for an explanation of the voicemail options.

You can also view or manage messages via your user panel.

If you have been authorised to manage other mailboxes, you can choose the one you want at the top of the menu. In this case, you choose [personal].

When you mark a message at the beginning, you have the option to delete it or mark it as read or unread at the top of the menu.

At the end of the line, you can use the 'play' button to hear the message.

At the top right of the menu, you can use the wheel to change the current welcome message or add a new one. Here you can also manage your sound library by listening to, downloading or deleting files.

2. Company voicemail

You can create one or more company mailboxes, e.g. for different company phone numbers or moments in the dial plan.

2.1 Creating a corporate voice mailbox and associating users

1. Log in as [Admin] to the company's Panel, and go to [Mailboxes] in the [Dial Plans] overview in the menu above.
2. You can see the boxes already created. Click [Add] to create a new mailbox, or click an already created block to edit it.
   
   
   
   
3. In the window that opens, enter the following data:
   
   
   
   

2.2 Adding the company's voicemail to a dial plan

Once the mailbox has been created and you have assigned the necessary user rights, the mailbox is ready to be added to one of your call routes.

To do this, drag the component to the desired location, as shown in the example below:
 

2.3 Listening to and managing company voicemails

You can manage voice messages from the user panel.

If you have a personal mailbox and/or one or more company mailboxes, you can choose the desired mailbox from the menu at the top.

When you mark a message at the beginning, you have the option to delete it or mark it as read or unread at the top of the menu.

At the end of the line, you can use the 'play' button to read the message.

At the top right of the menu, you can use the wheel to change the current welcome message or add a new one. Here you can also manage your sound library by listening to, downloading or deleting files.