Web Calls - activation and settings
Browser-based calling is the newest feature of cloud telephony. It allows you to make and receive calls without a landline phone. The only thing you need is a browser.
Activate Web Calls
- Log in as [Administrator] to the Company Panel and go through the [USERS] overview to the desired user for whom you want to enable the Web Calls option.
- At the end of this user, click on the [Edit user] wheel.
- In the user settings, you can activate Web Calls at the bottom of the application.
Web Calls settings
The user panel now includes additional rights for the use of Web Calls. User settings or personal routing of incoming calls can be found by clicking on the user's name. You can then choose to activate or deactivate the function via the [Browser] button or combine it with other applications such as Qaller or your landline phone. The same settings can be found in the Qaller application on your mobile device.
Incoming call routing
On the right side of the screen you have 4 options that can be activated:
- Follow my original dialplan
- Forward to my number
- Forward to my mailbox
- Forward to
In the same menu you can select the device or application on which you want to receive calls. Fixed, Qaller and Browser: you can choose all of them at the same time or a combination.
How to make a call with Web Calls
Once the user has access to the application, an orange keypad icon appears in the user's panel. When you click on it, you get a screen where you can see your call history with the keypad at the bottom to form numbers. You can also use the bar in the middle as a search function for the above history. Once you have made your choice or typed in a number manually, you can initiate the call using the green sphere or ENTER.
With the Web Calls function, you can also click on numbers from the dashboard widgets.
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For more information regarding an integrated phonebook via the User Panel and/or Web Calls, see: https://support.fonzer.com/portal/en/kb/articles/web-calls-and-user-panel-phonebook-7-8-2023