How to make a call with Web Calls

Once the user has access to the application, an orange keypad icon appears in the user's panel. When you click on it, you get a screen where you can see your call history with the keypad at the bottom to form numbers. You can also use the bar in the middle as a search function for the above history. Once you have made your choice or typed in a number manually, you can initiate the call using the green sphere or ENTER.

With the Web Calls function, you can also click on numbers from the dashboard widgets. 

Active call management

As soon as a number is dialed, the status of the call is displayed. While connected, you can access other web pages in your user control panel without disconnecting the call. You will always find the active call on the left side, under the menu.

To manage the call, click on it and you will have some options at the bottom of the screen.

You can transfer a call as follows:

• at the bottom of the active call, find your action buttons and take the penultimate option Transfer:
  
  
  then you get the screen with which you can search for the number or the contact to whom you want to transfer the call. You can choose a part of a name or a number after which the corresponding contacts are listed at the top. Click the desired contact in the list and then the green button with phone receiver to confirm. The call to the 3rd party is started.
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• if the 3rd party answers, you can briefly announce the caller. If the 3rd party agrees to take the call, click on the green button Confirm at the bottom of the options:
  
  
  
• Finally, you can close your own line by using the right button at the bottom:
  
  

If, as a user, you were given the right to make a recording of your call, you can also choose to with an extra button. In addition, you can mute the microphone, pause the call, use the keypad and transfer the call. You end the call with the Hang-up button. Afterwards, you have the option of calling back the last number you called or closing the screen completely.

Incoming call routing

1. Follow my original dialplan
   
2. Forward to my number
   
3. Forward to my mailbox
   
4. Forward to another contact
   

Click to Dial

For users who have both the Operator Console and Web Calls, the user panel offers two ways to make a call:

Calling the browser :

As soon as you select or click on a number via the keyboard, dashboard or operator console, the call is immediately placed from the browser.

Telephone Callback :

As many users of the Operator Console are already used to, after clicking on a number you can indicate that you want to call via Callback. The phone will start ringing and the call will start as soon as the user picks up the landline.