Telephone Exchange Panel
All you need to know about Fonzer and VOIP!
Your organisation is unique and has its own wishes and requirements when it comes to telephony. With its extensive and highly flexible telephony solution, Fonzer offers what you are looking for today: an online telephone exchange (hosted PBX), ...
The Dial Plan and its components - pdf
Please find the manual attached. For further questions or support, please contact our helpdesk: support@fonzer.com 02/580.50.00
Roles & Permissions
Call Limits
One of the security mechanisms we highly recommend to protect against fraud is blocking or limiting calls. You can set monthly, weekly, daily and hourly limits at the very bottom of the Organisation page when creating a new PBX/panel. When 80% and ...
2FA or Two-Factor Authentication
First Time Login Log in to the Fonzer Panel with the credentials you received from Fonzer or your IT partner. On your first login, you will be immediately asked to choose a 2FA method. Here, you can choose from the following options: Phonenumber Here ...
Announcement component (former: Sound) - Dynamic recording
With the updated component Announcement (former name: Sound) it is now possible to record your custom announcement dynamically from any of your devices (fixed, Qaller or Web Calls). The feature will become automatically available for all the ...
Webhook & Condition component
We are introducing a new component for the Dial plan: Webhook. This allows you to receive the call data of an incoming call to a Dialplan. In the Webhook component, you can add the URL of your server and as soon as the incoming call reaches the ...
Web Calls and User Panel Phonebook - article
Via the User Panel and/or Web Calls, a phone book is now also available on the telephone exchange. Because many users already manage a phone book via other applications, it was decided to offer a phone book integration. This allows you to easily link ...
User Panel - Quickstart
Open UC-panel (user panel): https://panel.fonzer.com/reseller:[reseller_name] Username: [internal_number].[Login_abbreviation] You can get this from your IT partner Dashboard In the top left-hand screen, click on your name to access the routing ...
Voicemail
With the Fonzer Phone System, you can use a personal and a corporate voice mailbox. You can configure and integrate them easily into your dial plans. Contents 1. Personal voicemail 1.1 Voice mailbox configuration 1.2 Adding the voice mailbox to the ...
Queue - pdf
Please find the manual attached. For further questions or support, please contact our helpdesk: support@fonzer.com 02/580.50.00
New Telephone Exchange - Quickstart & Login (2FA) for the user - pdf
Please find the manual attached. For further questions or support, please contact our helpdesk: support@fonzer.com 02/580.50.00
IVR - interactive voice response
Please find the manual attached. For further questions or support, please contact our helpdesk: support@fonzer.com 02/580.50.00
Fax - for the end user
Faxing is no longer one of the basic necessities of life for companies, but in many industries faxes are still used on a daily basis, for example, in the legal profession, the notary's office, the healthcare sector... Good news for everyone for whom ...
Fax - config & admin
Faxing is no longer one of the basic necessities of life for companies, but in many industries faxes are still used on a daily basis, for example, in the legal profession, the notary's office, the healthcare sector... Good news for everyone for whom ...
Time condition - pdf
Please find the manual attached. For further questions or support, please contact our helpdesk: support@fonzer.com 02/580.50.00